Return To Home Page Consumer News | Recalls
Scam Alerts | Rogues Gallery
Good Guys | Search Complaints
  |  About Us
Submit A Complaint Please Register or Login
Small Claims Guide | Legal Forms | Lemon Law | Resources
Automotive    Electronics    Finance    Homeowners    Shopping    Travel   
Complaint Index » Medical

Lifeline Medical Alert System - gross negligence, not providing the service in an emergency, fraudulent service
Claim this Business to Submit A Response
Lifeline Medical Alert System - gross negligence, not providing the service in an emergency, fraudulent service.

Service Complaint Against this Business:
Lifeline Monitor Philips Lifeline
P.O. Box 981009
Contact:  customer service

Was this your first experience with this company?
Are there other comparable services near by?
Will you use this service again?
This experience has cost me:
I feel I am entitled to:
My experience has left me feeling:
time and money
refund or reimburse

In 2001, I entered into an agreement with Lifeline to provide personal emergency response service to my mother who lives in Nashville, TN. My mother (now 88 and a survivor of both triple bypass heart surgery and mastectomey) got ill on the evening of August 20. She contacted Lifeline medical alert for help by pressing the button she was provided and told the person from Lifeline (advertised on Lifeline's website as the "most experienced group of response professionals") that she was bleeding internally and needed to go to the hospital. According Lifeline own advertising materials, within seconds of receiving such a call a Lifeline Response Associate "accesses your profile and quickly assesses the situation and then contacts a neighbor, loved one or emergency services, based on your specific need". It goes on to say "the Lifeline Response Associate will follow up to ensure that help arrived" My mother told the person she needed to go to the hospital but wanted to go in a taxi not an ambulance (she was worried about the embarrassement of having an ambulance come to her house with the sirens going and lights flashing). The Lifeline Response Associate told her he was in Boston and did not have the number of taxi companies in Nashville and that she would have to find a number on her own and hung up. Lifeline never attempted to notify anyone on her contact list nor did Lifeline "follow up to ensure that help arrived". She waited an hour before a cab showed up to take her to the hospital.

I contacted Jean Harris in the Customer Service dept of Lifeline who tried to tell me that they always do what the caller wants and that often people misunderstand the services that Lifeline is providing--in other words I got nothing but an apology. In fact, there is nothing mysterious or confusing about the services that Lifeline claims to provide--to get in touch with someone on the caller's list and to make sure assistance has arrived--they did neither. Lifeline refused to take responsibility for its gross negligence in the way this was handled and instead tried to blame the victim for not understanding the service that was available. This contract that I paid over $3000 in fees was a complete and utter fraud.


Submitted By Shelly M ( Shelly_M Not Logged In )
Resolved?: No

Send This Complaint         Print This Complaint

Related Complaints
Latest complaints within the Medical category.

Cherry Hill Dental practices deception and prevents honest reviews of their business online to help the buyer beware
Look beyond the beautiful office as it must be their way of trying to cover up for a dirty, deceitful business.

Exsessive unathorized charges
I had to pay $1200, we agreed on $100 a month for the next 12 month. I gave my card number and got charged more than $1200 a month. Nevertheless the charge did not appear on my monthly credit card sta

THERE IS NO FREE TOOTH WHITENING! Watch your bills! Beware added/expensive services!
If your insurance provider declares Cherry Hill a "preferred" provider, watch out! You will be billed TO THE MAX for all your services. Rates are at the TOP END of reasonable and customary! If they

Cherry Hill Dental practices deception and prevents honest reviews of their business online to help the buyer beware
The orthodontic protocol has not produced what they promised and they still want me to continue with their trial and error process at my expense.

This business is a scam!  I went to Cherry Hill Dental in the Summer/Fall of 2009.  I am 30 years old and throughout my life I have only had 4 cavities when I was 18 years old. 

LensCrafters Does Not Honor Prices Quoted By Their Employees and Don't Acknowledge Consumer Issues
This company does not take responsibility of their actions.

LifeFone does its business from a garage - do not trust your health and safety to them!
When I applied for a job at LifeFone, and it turned to be a disaster business. They are trying to be a medical alert company, however, they do business out of the garage! Whould you trust your loved o

Bright Ideas
Bright Ideas Zoom Whitening System Dentist refused to perform pre-paid teeth whitening procedure unless we paid $2000 for additional work first. 3 of us who bought these certificates had same experien

Trinity Medical Solutions, Inc
Trinity Medical Solutions, Inc Matt Carns Failed to pay for equipment purchased from me... Chiropractors, Dentists, Medical Doctors, health care professionals. The following is my experience with them

Report: Western Dental

Channels Account Community

  Working Indicator